At Gofindhome LLC ("Gofindhome" or "we" or "us" or "our"), we appreciate your use of and contributions to our mobile and desktop applications, our other properties and/or our related services (collectively known as the "Services," or, each individually, a "Service"). Gofindhome respects your privacy and is committed to protecting your personal information.
We suggest you read this in conjunction with our Terms and Conditions of Use, while maximizing the full potential of the Gofindhome mobile application ("App"), we collect some information about you. In addition, you may choose to use the App to share information with other Gofindhome users, including your friends and contacts ("Users"). We may also need to share your information sometimes.
By downloading and installing our App, you agree that we can collect, transfer, store, disclose and use your information as described in this Policy.
Gofindhome is a global app, and your information will be sent to and used in the United States regardless of the country you reside in, and by downloading our App you consent to such transfer.
If you have any questions or comments about this Policy, please feel free to contact us at feedback@Gofindhome.com.
User Provided Information
The Application obtains the information you provide when you download and register the Application. Registration with us is required. Registration is free. There are paid options that unlock additional advice or features. The Services and our exclusive set of features are generally funded through one-time and subscription dollars. Keep in mind that you may not be able to use some of the features offered by the Application unless you pay for them.
Information you provide. When using the Services, you may provide information about yourself, such as name, address, phone number, email and details around a potential transaction. This may occur, for example, when you register on the Services, list a property, correspond with a buyer or real estate Agent via the Services, or complete other forms such as the rating form. You may also provide information about a third party through the Services, for example, if you share a real estate listing with a recipient via email. We may combine this information with other information we collect from your interaction with the Services or from other companies.
In addition, when you order products or services through the Services, Gofindhome may collect your credit/debit card information. This information is secured using industry-standard encryption technology. Gofindhome will use this information solely to complete your order and will not share this information with outside parties, except to the extent necessary to complete the order or comply with applicable law.
We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions.
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
We pledge to be transparent about the information we monitor and collect from you. We keep information private between you and Gofindhome, except as explained below.
When you download the App and create an account ("Account"), we may collect certain information ("Registration Information") about you, or your company depending on the option as Buyer or Agent such as:
· Email address;
· For Real Estate Licensee’s; Broker name, physical address, phone and website and / or registered agent’s License, state License is issued, and professional expertise.
· Video links;
· Location; and
· Login information and friend lists for social media accounts that you connect to your Gofindhome Account (this could include, for example, your Google, YouTube, Facebook, Twitter, and Instagram accounts ("Social Media Accounts").
You will also be required to create a username and password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time.
This information helps to enhance the App and verify our Users (No Robots allowed). There are two (2) types of Registrations; Buyer registration and Agent / Licensed Professional Registration. For those that register as Buyers, ones name and email is NOT visible to the public on the Gofindhome application. For those registered to as Agents / Licensed Professionals, your name and professional details as required by law as a minimum will be public on your profile and listing screens.
Gofindhome strives to provide open and transparent information about real estate ratings. Many times, this information is already publicly available. Where a professional participates in the Gofindhome communities, we may also allow users to comment on the licensed professional, such as the Agent ratings, and/or property ratings.
You may receive email from Gofindhome for a variety of reasons - for example, if you took an action through the Services, or you posted your home for sale and a buyer or Agent sent you a message. We respect your desire to manage email correspondence. If you have an account with Gofindhome, you can select your preferences through your account settings. Also, you can manage your receipt of some types of communication by following the instructions included in the email we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.
In addition, if you have provided your email address to us, we may use a scrambled, unreadable form (a hash) of your email address to deliver tailored advertisements to you on the Services or on other websites, including via Facebook’s Custom Audience Feature or other similar Facebook tools. We will not share your email address with Facebook. Click here to learn about how you can control the ads you see on Facebook.
You may opt-out of cookie tracking and analysis as described in the section below entitled ‘Opting Out of Collection of Information’. The Services do not otherwise respond to ‘do not track’ signals.
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, privacy@Gofindhome.com.
Gofindhome marketing service providers. If you do not want Gofindhome and its marketing services providers to follow your usage of our Services via cookies and Web beacons, you can opt out of Cookies/Web beacons from: comScore, Google Analytics, Omniture and Yahoo! Opting out of these services does not mean you will no longer receive online advertising. It does mean that the service from which you opted out will no longer deliver ads tailored to your Web preferences and usage patterns. Please note that, if you opt out and later delete your cookies, use a different browser, or use a different computer or other electronic device, you will need to renew your opt-out choices.
We may also collect additional information in connection with your use of Gofindhome, such as comments and ratings.
If you contact our Customer Support team, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you).
We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. Unless you are a licensed professional, do not put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, national identity numbers, drivers' license details and other sensitive information on your profile which is open to abuse and misuse.
Please be careful about whom you contact through the Gofindhome app and when communicate about yourself. Please be careful about how and when you post Open Houses as an Agent. As an agent, DO NOT include pictures of yourself on the listing pictures! Please remember that photographs and/or video that you post on Gofindhome may reveal information about yourself as well. Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing of your information and making this public to other users.
When you post information about yourself even as a professional, the amount of personal information you share is at your own risk. If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate your Account. Real Estate Agents and Brokers / Licensed Professionals are required to abide by their local, state and country laws in regards to United States Fair Housing Act of 1968.
IF YOU PROVIDE A CELL PHONE NUMBER TO RECEIVE SMS MESSAGES FROM GOFINDHOME, YOU EXPRESSLY CONSENT TO RECEIVING SMS MESSAGES FROM US PROMOTING OUR SERVICES AND PRODUCTS. ALTHOUGH THERE IS NO FEE ASSOCIATED WITH THIS SERVICE, YOUR CARRIER MAY CHARGE YOU FOR EACH MESSAGE YOU RECEIVE. YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR SUCH CHARGES. IF YOU DO NOT WISH TO CONTINUE TO RECEIVE ANY MESSAGES VIA YOUR MOBILE DEVICE, YOU MAY OPT-OUT AT ANY TIME BY TEXTING "STOP" IN RESPONSE TO A MARKETING SMS MESSAGE.
By using the App, you agree and acknowledge that Gofindhome is a global app operating through servers located in a number of countries around the world, including the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence. By submitting your personal information, or by choosing to upgrade the services you use, or by making use of the applications available on Gofindhome, you agree to the transfer of your personal information to, and storage and processing of your personal information in, any such countries and destinations.
When you visit the mobile application, we will use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant information. We will not share your current location with other users or partners, unless you ask us to pertaining specifically to using the safety application part of the app where user sends video directly to 3rd parties as determined by the user.
We may collect your device's geolocation data and save your device's coordinates to offer certain features to you. We may also use your device's geolocation information to personalize the App and make it easier for you to interact with other Users. You can control your location information settings in your Account settings and switch them off. If you have disabled location services, we may still determine your city, state, and country location based on your IP address (but not your exact location).
Gofindhome can provide you with helpful information based on where you are. If you tell Gofindhome where you are (e.g., by allowing your mobile device to send Gofindhome your location), Gofindhome may use that information to provide you with location-based information and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device.
In general, Gofindhome uses the information collected from you to communicate with you and operate our Services. Gofindhome also uses this information to respond to your requests and present you with advertising that we believe will be of interest or useful to you.
Our servers automatically record information ("Log and Usage Data") created by your use of the Service, which helps us to improve our service. Log and Usage Data may include information such as your IP address, browser type, the referring domain, pages visited, access times, your mobile carrier, and search terms. Other actions, such as interactions with Gofindhome and advertisements, may also be included in Log and Usage Data.
We may collect information about your device when you use the App including the unique device identifier, device model and operating system address. In addition, if you permit us to do so, the App may access your device's address book and contact lists in order to offer you certain features of our Services such as the Safety Button and auto video record feature.
We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:
· as required by law, such as to comply with a subpoena, or similar legal process;
· when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
· with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
· if Gofindhome LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
We may keep track of how you interact with links available on Gofindhome including third party services and clients by redirecting clicks or through other means. We may share aggregate click statistics such as how many times a particular link was clicked on.
§ Performance: We need to use certain cookies and save data to your local storage devices to ensure our members have the best possible experience. They assist with your navigation of our App, ensuring pages load quickly and respond promptly to your requests.
§ Mobile Device and Mobile Browser. You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device. Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.
§ Usage logs. When you use the Services, your computer or other electronic device communicates a variety of information to computer servers, including the existence of cookies, your Internet Protocol address, and information about your browser program. We also create a record of what information you are requesting, such as the page or subject areas you're visiting.
§ Calls. Calls to Gofindhome or to third parties through Gofindhome may be recorded or monitored for quality assurance and customer service purposes. If a call is recorded between you and a third party, it will be deemed private information of both you and the third party, and may be released to either of you.
Your privacy is important and we are committed to protecting information that identifies you personally, where you have chosen to keep it private ("Personal Information"). We will only share Personal Information that you provide outside the public areas of the Services in the following circumstances:
Cookies and Web beacons. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. Like many websites, we use "cookie" technology to collect additional website usage data and to improve Gofindhome, but we do not require cookies for many parts of our App such as searching and looking at Agent profiles or property lists.
The cookies we collect enable us to learn how people interact with Gofindhome, which in turn helps us make a better product for you. Cookies store information about your website visits and can recognize you and your preferences each time you visit Gofindhome. As we understand how you use the app, we can better improve our Services to you.
If for any reason you decide that you do not want all of your Gofindhome activities to be stored you may set your browser and mobile settings to block cookies and local storage devices, but please remember that if you do so, many of the free features and Services will not operate properly. Also, the pages on the Services may include Web beacons or pixels, which are electronic files to count users who have visited that page, to track activity over time and across different Web sites, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information, and this information may be associated with your unique browser, device identifier, or Internet Protocol address. We may, for example, implement a pixel on the pages of the Services where you view a certain advertisement so that we can track whether you visit a Web site associated with that advertisement at a later time.
Security and site integrity
We may use persistent cookies, which will help us to ensure we have identified the same device is logging into the correct account. These cookies help us against fraudulent users - they help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorized log-in attempts to your Account and accessing any hacked accounts.
Our primary goal is to ensure your experience on Gofindhome helps you be a more informed buyer and if you are an agent provide a tool to help you in your business.
For all users we give you the opportunity to have a sense of safety and security with the video option. In order to deliver an the best experience for you, we may use your Registration and other information to:
· offer you our services and features;
· contact you with information about the App (e.g., updates and new offerings);
· personalize the App and the content we deliver to you;
· conduct research and analytics about how you use and interact with the App;
· resolve disputes between you and other Users; and
· investigate fraud, protect our legal rights, and to enforce our Terms & Conditions.
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 36 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at privacy@Gofindhome.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at privacy@Gofindhome.com.
You understand that when you join Gofindhome, you will be added to the Gofindhome database which is available to all Gofindhome users and which may be made publicly available. The directory information may include certain Personal Information you provide to us, such as your name, email and other contact information, or Company information unless you opt out of including such information in your directory listing by editing the settings in your Gofindhome account.
Our policy is to not disclose your Registration Information, except in the limited circumstances described here:
Your Consent – If you consent, we may share or disclose your Registration Information, such as when you use a third party web client or application to access your Account.
Service Providers - We engage certain trusted third parties to perform functions and provide services to us. We may share your Registration Information with these third parties, but only for the purposes of performing these functions and providing such services.
Legal Obligation and protection from Harm: As we mentioned in the Terms & Conditions, it is very important that all Gofindhome users comply with State law when using the App. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement enquiries from within or outside your country of residence. This may include preserving or disclosing any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property or those of third parties. In such cases we may raise or waive any legal objection or right available to us.
Business Transfers - In the event that Gofindhome or any of our affiliates are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction.
Non-Private or Non-Personal Information - We may share or disclose your non-private, aggregated or otherwise non-personal information with third parties for industry analysis and demographic profiling and to deliver targeted advertising about other products and services and for marketing purposes. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.
Our App is designed to make it easier for you to connect with other Users and to interact with them. If you register or login to the App using your Facebook account, you are authorizing us to access certain Facebook account information, including information you make available via Facebook, your friends list, relationship status, current location and those friends you have in common with other Gofindhome. You also understand that your Gofindhome profile and other information you make available via the App, including information you provide directly or indirectly through Facebook (i.e., your Facebook photos, your name, age, approximate location, friends you have in common with other Gofindhome and other profile information), may be viewed and shared by Gofindhome with individuals who may or may not be Users or via third party applications in such Gofindhome discretion. For example, a Buyer user may recommend an agent or a listing to his or her Facebook friends by sharing your listing details and your picture, regardless of whether such friend(s) is also a User of the App. You might share information like the photos and videos you send or upload and any metadata provided with those messages, along with any comments or information you provide in connection with your photos.
When using Gofindhome, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users of the App and non-Users of the App. Before you post this information, be aware that this content may be searchable by search engines. We want our Gofindhome Users to be careful about posting information that will eventually be made public.
5. MODIFYING YOUR REGISTRATION INFORMATION.
You may access or modify the Registration Information you provided at anytime or permanently delete your Account (although
When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.
To prevent abuse and/or misuse of Gofindhome by a User following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that User does not open a new Account and profile in breach of our Terms and Conditions of Use and to ensure compliance with all laws and regulations.
Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other Users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.
Removed and deleted information may persist in backup copies for up to 30 days to enable restoration, but will not be available to others in the meantime.
Although we want as many people as possible to enjoy Gofindhome, you have to be at least 18 years old to use the App.
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@Gofindhome.com. We will delete such information from our files within a reasonable time.
Our policy is to not market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person's registration and delete their Registration Information from Gofindhome. If we do delete a profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new profile
Here at Gofindhome we pride ourselves on taking commercially reasonable security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls.
Unfortunately no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:
1. Please make sure you log out of your Account after use as you never know who may come across your Account.
2. Please don't ever share your social media password with anyone else.
3. Change your social media password periodically.
If you ever think someone has had access to your social media password, please report it to the relevant social media platform and change your password immediately. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.
WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.
You acknowledge that Personal Information will be processed and stored by Gofindhome in databases hosted in the United States. Gofindhome has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information.
If you have registered with Gofindhome using a third party social media platform, such as Facebook, your Gofindhome profile will be available to all Users of Gofindhome whether via our App or our partners' websites.
Remember that when you register with a third party, you are also giving them personal information, so we recommend that you read their privacy policies as Gofindhome does not control how they use their information.
If you have registered on one of these third party websites, such as Facebook, or you have verified your Account via a third party website, we may connect your Gofindhome profile with your profile on such website. We may do this by way of new products and applications, which we introduce from time to time, including new products powered by our group companies.
If you have created a Gofindhome profile through a third party website and you do not want to link your Gofindhome profile to your profile on the third party website, Gofindhome cannot amend these settings. Please visit the application settings on your third party website profile and follow the instructions to remove the Gofindhome access permissions.
We only use the APIs, OAuth Tokens, Widgets, or other means provided by the applicable Social Media Account to integrate your Social Media Account with our App. As such, we only receive the limited information that each Social Media Account permits to be transferred.
California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at feedback@Gofindhome.com.
From time to time we may disclose your contact information to third parties to allow them to market their products or services to you or for other marketing purposes. This may be information we received from you offline and online. If you want us to stop further sharing your email contact information with third parties (if we have your email contact information), you may notify us at feedback@Gofindhome.com. Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you chose to use a service or promotion that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.
In addition, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users' personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when the users use the operator's service. We do not knowingly permit third parties to collect personal information about an individual User's online activities over time and across different online services when using the App.
You can access, update, and delete Personal Information you provide to Gofindhome in your account profile by logging into your account or emailing us at privacy@Gofindhome.com. While we are ready to assist you in managing the Personal Information you provide to us, we cannot always delete records due to financial reporting, compliance, or other reasons.
If you have any questions about this privacy statement, or the privacy practices of Gofindhome, please email us at privacy@Gofindhome.com.
Gofindhome LLC is registered in the United States under company Charter number 42357325K. Our registered address is 938 Lafayette Street, Suite 512, New Orleans LA 70113.